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:: JUSCO launches Customer Service Portal to foster transparency

In its journey towards customer driven excellence, JUSCO launched a Customer Service portal to bring about transparency in its services. Mr T V Narendran, Managing Director, Tata Steel, launched the portal at JUSCO Green on November 9, 2013. The portal, hosted on the Tata Steel and JUSCO intranet, will enable the employees to log any request/ complaints and know the status of the same and other scheduled activities like Over Head Tank Cleaning and Fogging. In subsequent phases, more such facilities would be made available to employees for greater transparency. During the function, Mr Narendran also flagged off the in-house designed Fogging Machine. The machine has been designed and developed by the Public Health Team under the leadership of MrRitu Raj Sinha, Chairman, Jamshedpur Town Steering Committee. The machine will be used in areas where truck mountedmachines cannot be used. The new machine is mounted on a moped which can move in alleys and narrow roads. With this, more areas can be covered in less time. JUSCO endeavors to continuously work towards improving customer satisfaction and create milestones in its journey towards excellence. In the past too, JUSCO has taken several initiatives towards improving its service delivery like the JUSCO Sahyog Kendra, JUSCO GrahakSeva Kendra, Decentralized Collection Counters, ATP Machines, Bill Desk, AirTel Money, Dog Sterilization Centre,and Cold Fogging.

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